Fix It Guide

Fix It Yourself — Step by Step

Pick the problem you're having and we'll walk you through a quick fix with a video. If it can't be sorted, we'll point you to the right emergency contact or our report form.

Self-Service Troubleshooter

Choose a Problem to Fix

Select the issue you're experiencing and we'll guide you through a quick step-by-step fix, with a video to help.

Safety first

Only attempt fixes you feel comfortable with. For anything involving gas, electrics, or water you're unsure about, use the emergency contacts shown in each guide — or smell gas? Call 0800 111 999.

Fix It Yourself — Step by Step

Choose a Problem to Fix

Boiler – High Pressure

Boiler – Low Pressure

Boiler – Frozen Pipe

Radiator Not Heating

Blocked Sink / Drain

Washing Machine Not Draining

Washing Machine Drawer

Power Failure / Tripped Fuse

Candle Wax on Carpet

Condensation & Mould

Safety first