Emergency Contacts for Newman Residential Letting's Tenants

EMERGENCY TERMS

These contractors must only be contacted in an emergency situation and where you are unable to contact a member of staff at Newman Residential Letting. If a call out is not deemed an emergency by the contractor then we reserve the right to charge all call out costs to the tenant. Please note an emergency is classed as a flood/burst pipes, fire or the smell of gas.

LOST KEYS

Please note that if you call a locksmith to attend the property in order to gain access as a result of lost keys, locking yourself out or similar situation then all associated costs including call out charges will be the sole responsibility of the tenant. If locks are changed, please ensure that a spare set is provided to us as soon as possible.

BLOCKED PIPES/SINKS/TOILETS/CENTRAL HEATING ISSUES

If you have another working toilet in the property please do not call out the emergency contractor to unblock the toilet as this will be dealt with on the next working day. If you have a blocked sink please check the waste pipe under the sink and remove and check for any obvious obstruction. If the problem persists please purchase some sink and plug hole drainer chemical and pour down the sink. If this does not resolve the issue within 4 hours then this can be classed as an emergency ONLY if you have no other working sink within the property. If your heating is not working please check the setting on your temperature thermostat, this may need increasing to allow for the boiler to ignite.

In the event of an emergency, please dial 999 for police, ambulance or fire services.

We highly recommend that you plan an emergency exit route from the property in the event of a fire.

You should test your smoke and CO2 alarms at least once a month and report any issues immediately.

If you smell gas at any time, please dial 0800 111 999 for the national gas emergency helpline (cadent)

Rugby Contacts

Plumbing/Heating Issues:
	Safe Hands 4 U	Nuno Coelho	07766 487829	safehands4u@live.co.uk
Electrical Issues:	M J Golding Electrical	Mick Golding	07811 132152	mjgoldingelectrical@hotmail.com
Locksmith:	Home Guard Double Glazing	Pan Dhokia	07973 200623	pan@hgdg.co.uk